At The Shed Boutique, we strive to provide you with a seamless and enjoyable shopping experience. We understand that sometimes things may not go as planned, and we're here to assist you with any issues related to faulty items or incorrect sizes. Please review our shipping and return policy below for more information:


Shipping:

We offer Australia wide shipping to bring our curated collection of products to customers around Australia.

Orders are typically processed and shipped within 3 business days after payment verification.
Once your order has been shipped, you will receive a confirmation email with tracking information to keep you informed about your package's journey.

Returns for Faulty Items or Incorrect Sizes:

We take great care to ensure the quality and accuracy of our products. In the unlikely event that you receive a faulty item or an incorrect size, please contact our customer service team via the Contact Us tab on the website within 7 days of receiving your order.

To process your return, we kindly request that you provide us with clear photos or descriptions of the faulty item or the discrepancy in size.

Our customer service team will review your case promptly and provide you with instructions on how to proceed.

If the item is deemed faulty or if there was an error in size fulfillment on our part, we will offer you the following options:

a. Exchange: We will replace the faulty item with the correct size or a new item of the same value, subject to availability.

b. Refund: If an exchange is not possible, we will issue a refund to your original payment method for the full purchase amount, including any shipping charges incurred.



Return Guidelines:

To be eligible for a return, the item must be in its original condition, unused, and with all tags and packaging intact.
Please ensure that the item is securely packaged to prevent damage during the return shipping process.

We require you to use a trackable shipping method to ensure the safe return of the item. Please note that return shipping costs are the responsibility of the customer, except in cases where the item is faulty or the incorrect size was sent.


Important Notes:

We reserve the right to refuse returns that do not meet the above guidelines or are outside the specified return window.
For hygiene reasons, we cannot accept returns or exchanges on intimate apparel such as period underwear or lingerie, unless they are faulty or the incorrect size was sent.

We value your satisfaction and are committed to resolving any issues you may encounter. If you have any further questions or need assistance with the returns process, please don't hesitate to reach out to our customer service team. We're here to help!